Shipping and Returns

SHIPPING WITHIN AUSTRALIA

Yarnandkisses uses Australia Post Prepaid Satchels for all deliveries under 1kg.
Please choose from either Normal Post Satchel (5 to 10 working days for delivery) or the Express Post Satchel (1 to 2 working days for delivery.)

Normal Post Satchels
Please note that under this option, Yarnandkisses CANNOT accept responsibility of parcels lost or damaged by Australia Post.
However, we recommend that you register your parcel for an extra charge of A$3. This way, your parcel will be traceable and compensation is provided for lost or damaged articles for up to A$100. Do contact us if you want to register your parcel. 

A tracking number for your parcel will also be sent to you automatically via Austpost's clickandsend system. If you did not receive this tracking number and require one, please do not hesitate to contact us for it.

If your order amounts more than $100, Yarnandkisses will register your parcel with compliments if you choose 'Normal shipping'. (Please note that we will not be able to register or insure Express Post satchels).

Express Post Satchels
Express Post Satchels come with a tracking number and will take 1 to 3 working days to reach you (this depends on which area you live in as well). Compensation is provided for lost or damaged articles for up to A$50 by Australia Post.

Calculating Postage
A 500g prepaid satchel can hold up to 400g of items (eg, four skeins of 100g yarn). Therefore, including handling charges, a normal post satchel will cost A$6.50 while an express post satchel will cost A$9.70.

A 3kg prepaid satchel can hold up to 2.9kg of items. However, we are only able to accommodate about 1kg worth of yarn into it, which is 10 skeins of 100g yarn. A normal post satchel costs A$10.80 and an express post satchel costs A$12.80, inclusive of handling charges.

We will provide free Insured Shipping for orders above A$200. If you pay through paypal, your shipping fee will be refunded to you when your order is processed. If you pay through Direct Debit, please take off the shipping fees from your total bill.

In the event of a technical error, we will arrange a refund of any "excess" due to you. Yarnandkisses will absorb any shortfalls that do not exceed A$5. Should the amount exceed A$5 we would contact you for arrangements to reimburse yarnandkisses. We thank you for your understanding.

SHIPPING OUTSIDE AUSTRALIA
Please contact us for quotes on overseas shipping.

RETURNS 
Should your parcel be damaged during shipping, please retain the original packaging and email us immediately.