Shipping and Returns
SHIPPING WITHIN AUSTRALIA
Australia Post Prepaid Satchels for all deliveries under 1kg.
Please choose from either Normal Post Satchel (5 to 10 working days for
delivery) or the Express Post Satchel (1 to 2 working days for
Normal Post Satchels
that under this option, Yarnandkisses CANNOT accept responsibility of parcels lost or
damaged by Australia Post.
However, we recommend that you register your parcel for an extra charge of
A$3. This way, your parcel will be traceable and compensation is provided for
lost or damaged articles for up to A$100. Do contact
us if you want to register your parcel.
A tracking number for your parcel will also be sent to you automatically via Austpost's clickandsend system. If you did not receive this tracking number and require one, please do not hesitate to contact us for it.
If your order amounts more than $100, Yarnandkisses will register your parcel with compliments if you choose 'Normal shipping'. (Please note that we will not be able to register or insure Express Post satchels).
Express Post Satchels come with a tracking number
and will take 1 to 3 working days to reach you (this depends on which area you live in as well). Compensation
is provided for lost or damaged articles for up to A$50 by Australia
A 500g prepaid satchel
can hold up to 400g of items (eg, four skeins of 100g yarn). Therefore, including handling charges, a normal post
satchel will cost A$6.50 while an express post satchel will cost A$9.70.
A 3kg prepaid satchel can hold up to 2.9kg of items.
However, we are only able to accommodate about 1kg worth of yarn into it, which is 10 skeins of 100g yarn. A
normal post satchel costs A$10.80 and an express post satchel costs A$12.80, inclusive
of handling charges.
We will provide free Insured Shipping for orders above A$200. If you pay through paypal, your shipping fee will be refunded to you when your order is processed. If you pay through Direct Debit, please take off the shipping fees from your total bill.
In the event of a technical
error, we will arrange a refund of any "excess" due to you.
Yarnandkisses will absorb any shortfalls that do not exceed A$5. Should
the amount exceed A$5 we would contact you for arrangements to
reimburse yarnandkisses. We thank you for your understanding.
SHIPPING OUTSIDE AUSTRALIA
Please contact us for quotes on overseas shipping.
your parcel be damaged during shipping, please retain the original
packaging and email us